Digicel and Broadband expand their collaboration

Thursday 17th March,  2016 – Kingston, Jamaica and Gaithersburg, Maryland: Digicel Group has announced that it is expanding its Broadsoft BroadWorks® platform and UC One® Unified Communications portfolio of services, which will see customers across the Caribbean, Central America and Asia Pacific region benefiting from world-class products and services.

Digicel’s Cloud Telephony portfolio delivers an innovative IP and Cloud-based communications service offerings in multiple markets, including cloud PBX, unified communications and SIP trunking.


“We believe that Digicel has a very powerful and clear vision of what is possible with the right approach to the Unified Communications market.  Combining Digicel’s vision, technical and customer support strength, with BroadSoft’s proven BroadWorks and UC One platforms, will help customers mobilize their workforce, drive productivity and lower communications costs,” said Jonathan Reid, Managing Director, Emerging Markets BroadSoft.

Digicel’s Cloud Telephony product portfolio meets customers’ every communication need regardless of the type, size or location of their business. Mobile only and fixed mobile convergence services offer users a single “find me anywhere” solution by combining the IP and mobile environment into a single service suitable for multiple user profiles.

BroadSoft’s extensive unified communication and collaboration technologies will enable Digicel to expand the scale of its offerings and provide complete solutions starting with Fixed Mobile Substitution, Fixed Mobile Convergence and Unified Communications that target both small and medium businesses (SMBs) and large corporations.

These include hosted PBX and SIP trunking services, presence and instant messaging, video collaboration, and desktop/file sharing.

With hundreds of leading SP customers around the world, including 26 of the top 30 by revenue, BroadSoft is able to provide Digicel with extensive business and technical expertise in successful IP-based Communications Services deployments.

The integration of premise-based solutions enable the delivery of cost-effective products, enhancing legacy voice calling infrastructure and offering business continuity capabilities.

“We are very excited about the expansion of our relationship with BroadSoft which dramatically increases our Cloud Telephony and Unified Communications services to existing and new Digicel customers.  With the ever changing and highly mobile workforces we serve today, a world-class Unified Communications platform is essential to deliver cost effective, flexible, and reliable communications services across any device and regardless of the physical location. We believe that BroadSoft has the right solutions and technical expertise to be the ideal partner for us as we significantly expand the Unified Communications service offerings in our target markets” said Martin Carroll, Group COO of Digicel Business.

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